Privacy Policy

1. Introduction

This privacy policy outlines how bettercollected ("we", "our", or "us") collects, uses, and protects the personal information of our users ("you" or "your"). By using our services, you agree to the collection and use of your personal information in accordance with this policy.

2. Information We Collect

We may collect the following types of personal information from you when you use our services:

Contact information, such as your name, email address, and phone number
Account information, such as your email address and OpenID/OAuth2 scoped data. We use OAuth2 for Sign Up and Login, so no password is required, asked or stored. However, we collect and store the Oauth2 identifier and the credentials obtained after login. We support Google and Typeform login.
Billing information, such as your credit card details and billing address. However, credit card and payment information is stored on a third party provider called Stripe. We do not store this information on our servers.
Usage data, including information about how you interact with our services, such as the features you use, the pages you visit, and the time and duration of your sessions.
Device information, such as your IP address, device type, and operating system.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

3. How We Use Your Information

We use your personal information for the following purposes:

To provide, maintain, and improve our services
To communicate with you about your account and respond to your inquiries
To process transactions and manage billing
To personalize your user experience and deliver relevant content and offers
To monitor and analyze usage and trends, and improve the performance and effectiveness of our services
To ensure the security of our services and prevent unauthorized access or fraud
To comply with applicable laws and regulations

We may share the following information with:

Usage and analytics data. We use Google Analytics to process this information.
Law enforcement or government authorities when required by law or in response to a valid legal request

We do not sell your personal information to third parties. Your data does not leave our servers for reasons other than mentioned above.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. The data you import into our platform using form providers like Google Forms or Typeform, they maintain a sync with the form provider and is automatically deleted when it is deleted at the source. Additionally, you can request deletion of your data anytime.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your personal information.

7. Third-Party Links

Our services may contain links to the following third-party websites or services:

https://stripe.com - For payments
https://analytics.google.com/ - For Analytics
https://docs.google.com/forms/ - For Google Forms
https://www.typeform.com/ - For Typeform forms
https://clarity.microsoft.com/ - For Microsoft Clarity

We are not responsible for the privacy practices or content of these third parties, and we encourage you to review their privacy policies before providing them with any personal information.

We use Microsoft Clarity, a web analytics service provided by Microsoft Corporation, to help us understand how users interact with our website, identify trends, and improve the user experience. Microsoft Clarity may collect information such as your IP address, browser type, device type, operating system, pages you visit on our website, the time and duration of your visit, and any interactions you have with our website.

Microsoft Clarity uses cookies and other tracking technologies to collect this information. Cookies are small text files that are stored on your device by your browser when you visit our website. These cookies enable us to recognize your browser on your next visit.

Microsoft Corporation may use the information collected through Microsoft Clarity to analyze your use of our website, compile reports on website activity for us, and provide other services related to website activity and internet usage. Microsoft Corporation may also transfer this information to third parties if required to do so by law or if third parties process this data on Microsoft's behalf.

For more information about Microsoft Clarity's data practices and how to opt-out, please visit Microsoft's Privacy Policy at https://privacy.microsoft.com/en-us/privacystatement.

8. Children's Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information from our systems.

9. Limited Use Policy

Better Collected's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

10. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the updated policy on our website. Your continued use of our services after the updated policy is posted constitutes your acceptance of the changes.

11. Contact Us

If you have any questions or concerns about our privacy policy or our handling of your personal information, please contact us at privacy at bettercollected.com